The PDF form creator allowed staff to produce documents with signature fields that are then automatically routed to administrative staff for review and approval, and then sent on to be stored in the university’s records.Īs a result, paperwork processing that used to take over a week can now be completed in a matter of hours, and university officials estimate that the school has cut its paper usage by as much as 50 percent. But since CSU Fullerton used Acrobat to digitize their paperwork, students can now find and fill out the forms they need online. Before, if a student wanted to drop a class or change their major, they’d have to walk all over campus collecting signatures on a paper form. The document is then stored in the utility customer's file without printing and scanning anything.When administrators at Cal State University, Fullerton wanted to make life easier for students, one of their first steps was to use Adobe Acrobat and Adobe Sign to streamline their bureaucracy. Then that signature is stored on the document. What I would like to happen in step 3 is for the form NOT printed and then scanned but the image of the form is displayed on the touch screen facing the customer and when the signature field is touched, clicked, or navigated to, a box is displayed on the touch screen allowing the applicant to DRAW their signature. After the form has been scanned and stored a workorder is created for a Meter Tech to drive to the property and they turn on the water. Then that signed form is scanned by the customer service rep using a scanner attached to the PC so that the SIGNED form can be stored in the utility customer's records.Ĥ. The completed forms need to be signed by that person sitting at the desk in customer service.Ĭurrently the completed form is printed and the person is handed an ink pen and they sign on the signature line. That person sits down at a desk with the first available customer service rep. A person wanting water at their home or business walks in to the customer service lobby.Ģ. Here is the workflow I would like to accomplish at our city utility department:ġ. This form is an application for water service. Adobe, please, give me an option to add a signature field that defaults to drawn signature! I know I am not the only person wanting this option.Īttached is one of the 12 forms I am trying to add the same type of field. I do not want the customer to go thru setting up of a digital signature since this is the only time they will be using this computer to sign anything and also there will be many other customers using this same computer to sign their documents. All I would like to be able to do is create a fillable form that has a field predefined as a DRAWN signature field. I will need the customer signature immediately while they are at the customer service desk. I am not emailing the document, I am not requesting a signature to be returned once completed. What the customer will need to do is sign by drawing their signature in a box on the touchscreen in front of them. The forms will be filled out by our customer service representative. The forms I create will be a computer in customer service. It seems no one understands what I am trying to accomplish.
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